We are committed to resolving any concern you raise promptly and fairly.
EGU Accounting and Taxation
Complaints about our accounting and taxation services should be directed to Corinne Kirk, at corinne@egu.au, on 1300 102 542, or by post to GPO Box 1598, Brisbane QLD 4001.
We will acknowledge your complaint in writing, set out our understanding of it and how we propose to resolve it, and aim to do so within 14 days.
If you are not satisfied with the outcome, you may complain to the Tax Practitioners Board, which maintains a public register of registered tax agents and BAS agents at www.tpb.gov.au/public-register. The TPB website sets out how complaints are handled and the review rights available to you.
EGU Wealth Management and EGU Financial Services
Complaints about our wealth management service should be directed to Benjamin Wieland, at afsl@egu.au, on 1300 102 542, or by post to GPO Box 1598, Brisbane QLD 4001.
We will acknowledge your complaint within one business day and respond in writing, with our decision and the reasons for it, within 30 calendar days.
If you are not satisfied with our response, or have not received one within that time, you may take your complaint to the Australian Financial Complaints Authority (AFCA), a free, fair and independent external dispute resolution scheme. AFCA can be contacted through www.afca.org.au, at info@afca.org.au, on 1800 931 678, or by post to GPO Box 3, Melbourne VIC 3001.